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  • WHEN WILL I GET MY ORDER?
    Orders will ship out by the next business day. During the busy holiday season, it may take longer to deliver your order. Orders placed on Fridays, Saturdays and Sundays will be processed the following business day. See Shipping Policy.
  • HOW DO I TRACK MY ORDER?
    If you have an account, you can log in and check the status of your order anytime. Once your order has shipped, you'll get an email with a link to the tracking, and you can track your thru them.
  • CAN I MAKE CHANGES TO MY ORDER?
    If you need to make any changes or cancel your order, please contact us immediately. Our warehouse often processes orders within a couple of hours. If we have already processed your order, we will be unable to make any changes or cancellations. Once an order has shipped, we cannot make any changes.
  • WHY IS MY CARD DECLINING?
    If your card is declined, check with your card provider for the reason(s). Your order will be held for 10 business days before cancellation of the order at the warehouse.
  • WHEN DO I GET CHARGED FOR MY ORDER?
    When you place your order, we authorize the amount on your card. You will not get charged until the order ships. If you paid with PayPal however, you will be charged immediately.
  • I'M IN LOVE WITH SOMETHING, BUT I DON'T SEE IT! WILL IT COME IN STOCK?
    Unfortunately, we don't know ahead of time if/when items will be in stock online or in store, but we do add new items almost daily!
  • NOT SURE HOW SOMETHING WILL FIT, FEEL, OR LOOK?
    Chat with us! We are happy to give more information on our clothes or style advice.
  • WHAT DO I DO IF THERE IS A PROBLEM WITH MY ORDER?
    Please contact us within 7 days of receiving your order and let us know what the problem is. If there is a damaged item, please email us a picture of the damage along with your order number and delivery provider.
  • HOW DO I MAKE A RETURN?
    Please follow the instructions listed on our Returns page. You are responsible for the return shipping. Please make sure your items are eligible for return; you can refer to our Return Policy.
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